INTERNATIONAL ORDERS
Hafiz Mustafa offers international delivery for selected products through DHL, allowing guests abroad to order directly from our UAE online boutique.
International shipments require particular care due to transit times, customs procedures, and food import rules. The information below explains the process, eligible products, payment methods, and buyer responsibilities connected with international orders.
HOW CAN I PLACE AN INTERNATIONAL ORDER?
Visit our Online Boutique and select the products, box sizes, and weights you prefer.
Choose your country and city during checkout. Cities not on the available menu can be added in the order notes.
Complete address details are essential for international delivery. Postal code, building information, telephone number, and other relevant address details help DHL process the shipment correctly.
DHL shipping charges vary according to the destination and order value. The applicable amount appears during checkout.
Available payment methods include:
Apple PayGoogle Pay
Credit Card
Debit Card
Following payment confirmation, Hafiz Mustafa prepares the order and transfers the parcel to DHL for international delivery.
HOW LONG DOES INTERNATIONAL DELIVERY TAKE?
DHL generally carries international shipments to the destination country’s customs area within approximately 2–5 days.
Customs clearance periods differ between countries. Local authorities determine the duration in accordance with national import procedures and food regulations.
Once DHL receives the parcel, customs clearance and local import procedures become the buyer’s responsibility.
Please review your destination country’s regulations on food imports, personal shipments, customs duties, and permitted products before completing the purchase.
CAN I ORDER BAKLAVA?
Yes. International baklava orders are available for eligible destinations.
Hafiz Mustafa baklava is prepared fresh using natural ingredients and traditional recipes. Its delicate character gives it a recommended consumption period of up to 7 days.
Countries with lengthy customs procedures may reduce the practical consumption period remaining after delivery.
Guests seeking products better suited to longer international journeys may prefer Turkish Delight or Kadayif, depending on the selected variety and destination.
A baklava order placed after reviewing the international delivery conditions remains subject to the destination country’s customs procedures and transit conditions.
WILL I PAY ANY ADDITIONAL FEES?
Destination countries may apply customs duties, import taxes, handling charges, or other local fees to personal shipments.
Such charges depend on local regulations and remain payable by the recipient.
DHL shipping charges shown during checkout cover transportation only. Local customs charges may be charged separately upon arrival.
We recommend reviewing your country’s current customs and food import requirements prior to purchase.
WILL I RECEIVE AN INVOICE?
Yes. A Tax Invoice is sent to the email address entered during checkout following order confirmation.
Prices displayed on the Hafiz Mustafa UAE website include 5% UAE VAT.
Purchases completed through the UAE website are processed as local personal purchases prior to international shipment.
CAN I COLLECT MY ORDER FROM THE DUBAI MALL BRANCH?
Yes. In-Store Pick-Up at the Hafiz Mustafa Dubai Mall branch is available free of delivery charges.
Choose the UAE as the country and select In-Store Pick-Up as the city or emirate option during checkout.
You may collect the order personally or nominate another person to collect it on your behalf.
An expected collection date entered during checkout allows our team to prepare the order close to the requested collection day.
Once collected, onward transportation becomes the responsibility of the person receiving the parcel.
CAN I ORDER CAKES OR PUDDINGS INTERNATIONALLY?
Cakes and puddings are among Hafiz Mustafa’s most delicate fresh desserts and are intended for local delivery.
Their composition and freshness requirements make them unsuitable for international transit.
Please choose products listed as eligible for international delivery during checkout.
CAN I CANCEL OR RETURN MY INTERNATIONAL ORDER?
Cancellation remains available while an international order is still being prepared and has not yet been shipped.
Eligible refunds are returned to the original payment card. Third-party charges related to payment processing or international card transactions may fall outside the refundable amount.
Card refunds generally take up to 3 days, depending on the issuing bank or payment provider.
Once the parcel has been transferred to DHL, cancellation and refund eligibility end for the shipment.
Customs clearance and destination-country import procedures remain the buyer’s responsibility after dispatch.
CAN I PAY CASH ON DELIVERY?
International orders can be paid for online using the methods available at checkout.
Cash on Delivery is unavailable for international shipments.
CAN I PLACE AN INTERNATIONAL COMMERCIAL ORDER?
The Hafiz Mustafa UAE website processes personal retail purchases.
Commercial shipments and resale orders follow a separate procedure.
Businesses seeking commercial quantities may contact Hafiz Mustafa directly for further information concerning wholesale or corporate requirements.
Products purchased through the retail website are intended for personal consumption and gifting.
INTERNATIONAL ORDER ASSISTANCE
Questions concerning product eligibility, destination details, international delivery, or an existing shipment can be directed to:
Our Customer Care team can provide information relevant to your order and destination.